Browse the Questions We Hear Most
We put this FAQ together from the real questions that come through our support channels every week. If you're wondering how to add funds via Rocket, why your OTP didn't arrive, or how to switch between your phone browser and the app without losing your session — it's here. Each answer reflects how the platform actually works, not a generic script. For
payment questions, the answers cover bKash, Nagad, and Rocket specifically, because those are the rails our Bangladesh account holders use daily. If your question isn't listed, our live support team is reachable directly from the account dashboard. We keep this page updated when processes change, so the steps you read here match what you'll see on screen.
- bKash
- Nagad
- Rocket
- Account Dashboard
- Live Support